In this third of 4 videos, the presenters discuss hiring challenges, skills development, the need for the younger generation to step up and provide a higher level of service.

Benj Weinmann focuses on increasing loyalty through harnessing the customer buying cycle. Meg’s focus is on customers vs clients and helping them buy an experience.

The following info was first published to Travel Agent – Staffing and Sales SKills – Travel Vision 2020 and is available on My Travel Bay. Find more on: https://www.youtube.com/watch?v=mzT2OQ7izN4

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